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Return Policy

We understand that your purchase may not be suitable and you may need to return your order to us. This policy applies to all purchases made online at nowathelabel.com

Please note, unfortunately we cannot refund your order, however exchange and credit notes are available.

CONDITIONS OF RETURN

Please ensure the below conditions are met, before submitting your return request:

The item/s were purchased from the nowa  the label
The item/s are in their original conditions: Unworn, not altered and/or washed.
All tags are still attached.
Your order must be returned to us within fourteen (14) days from your delivery date.
Any items that do not meet this criteria will not be valid for any return.

FULL PRICED ITEMS

Items that have been purchased at full price are eligible for a full store credit. Please note, we are unable to refund or credit the cost of shipping.

SALE ITEMS

Items that have been marked down or are purchased during a promotional sale are not eligible for an exchange or a credit note.
We are unable to refund or credit the cost of shipping.

Credits are valid for 6 months.

EXCHANGES

We  offer exchanges on nowa the label purchases only if your requested item is available. If your purchase meets the return conditions you can purchase your alternative item using your credit.

SHOES

Please try on shoes on soft surfaces before wearing them. We will not accept shoes with sole markings or scratches. Ensure shoes are returned with their original packaging.

HOW TO SUBMIT A RETURN

Step 1:
Ensure the conditions of return listed above have been met.

Step 2:
Send email to info@nowathelabel.com with order number and item details which you want to return.

Step 3:
Fill in our returns form, quantity of items you are returning and return reason. If your item arrived faulty please attached relevant imagery to your email.

If you would like to return your item in store please add a note that  you would like to receive return from store. .
Our Customer Service team will review your return and send you an email to let you know if your return has been approved or declined accordingly.

Step 4:
If approved, either post your item back to us or return it in store. If you return has been denied please feel free to contact us at info@nowathelabel.com

Step 5:
Once your item is received, we will email you a confirmation of your credit note.

WHERE TO SEND YOUR RETURN

By post

nowa.
21-23 Rundle Mall
Basement
Adelaide, Australia
5000, SA

nowa. is not liable for the loss or damage of products in return transit. Please use a traceable delivery method and keep record of your tracking number.

IN PERSON

You can also return your online order to our Adelaide store of the same address.